Bay Area Cleaning Professionals
Effective Date: 7/14/2025
Last Updated: 7/14/2025
Introduction
Bay Area Cleaning Professionals ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bayareacleaningpros.com and use our residential cleaning services.
Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information:
Full name
Home address and service address (if different)
Phone number
Email address
Service Information:
Property details (size, layout, special requirements)
Cleaning preferences and instructions
Access codes or key information
Service history and scheduling preferences
Payment Information:
Credit card information (processed securely through third-party payment processors)
Billing address
Payment history
Communication Records:
Customer service interactions
Email communications
Text messages (if you opt-in to SMS communications)
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address and device information
Browser type and version
Pages visited and time spent on our website
Referring website information
Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery:
Scheduling and providing cleaning services
Communicating with you about appointments
Accessing your property for cleaning services
Customizing services to your preferences
Business Operations:
Processing payments and maintaining billing records
Improving our services and customer experience
Training our staff and quality assurance
Responding to customer inquiries and support requests
Marketing and Communications:
Sending service reminders and confirmations
Providing updates about our services
Sending promotional materials (with your consent)
Conducting customer satisfaction surveys
Legal and Safety:
Complying with legal obligations
Protecting our rights and property
Ensuring the safety of our employees and customers
Preventing fraud and unauthorized access
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers:
Third-party payment processors for payment processing
Scheduling and customer management software providers
Professional service providers (accountants, attorneys, insurance)
Legal Requirements:
When required by law or court order
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with legal proceedings
Business Transfers:
In the event of a merger, acquisition, or sale of assets
With proper notice and protection of your information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure data transmission (SSL encryption)
Access controls and authentication
Regular security assessments
Employee training on data protection
Secure storage of physical and digital records
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction:
Request access to your personal information
Request correction of inaccurate information
Update your contact and service preferences
Communication Preferences:
Opt-out of promotional emails
Unsubscribe from text messaging services
Modify communication preferences
Account Management:
Update your service preferences
Modify scheduling and access information
Request deletion of your account (subject to legal requirements)
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Remember your preferences and settings
Analyze website usage and improve functionality
Provide personalized content and advertisements
Ensure website security
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records for operational purposes
When information is no longer needed, we will securely delete or anonymize it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notification to registered users
Providing notice during service interactions
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Bay Area Cleaning Professionals
Email: support@bayareacleaningpros.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Website: bayareacleaningpros.com
Business Hours:
Monday - Friday: 10 AM – 5 PM
24/7 Online Booking Available
This Privacy Policy was last updated on 7/14/25. Please review this policy periodically for any updates.
