Bay Area Cleaning Pros

Effective Date: August 3, 2025

1. Agreement to Terms

By booking services with Bay Area Cleaning Pros ("BACP," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, please do not use our services.

2. Services Provided

Bay Area Cleaning Pros provides professional residential cleaning services in Baytown, Texas and surrounding areas (La Porte, Deer Park, Pasadena, Highlands). Our services include:

• Maintenance Clean (2 hours): $250

• Complete Clean (4 hours): $420

• Premium Deep Clean (6 hours): $600

3. Booking and Scheduling

3.1 Minimum Booking

• Minimum service is 2 hours with 2 cleaners

  
  

• First-time clients typically require Complete Clean (4 hours) or Premium Deep Clean (6 hours)

  
  

3.2 Scheduling

• Services must be booked at least 48 hours in advance

  
  

• BACP Club members receive priority scheduling access

  
  

• Specific cleaning teams may be requested by BACP Club members but cannot be guaranteed

3.3 Service Areas

• Standard service area includes Baytown and immediate surrounding areas

  
  

• Locations beyond 15 miles from Baytown incur a $15 travel fee

4. Pricing and Payment

4.1 Service Rates

• All prices are subject to change with 30 days notice

• BACP Club members receive 6-month price protection from enrollment date

  
  

• Recurring service discounts apply to regular bookings:

  • Weekly: 10% off (15% for BACP Club members)

    
    

  • Bi-Weekly: 7% off (12% for BACP Club members)

    
    

  • Monthly: 5% off (10% for BACP Club members)

    
    

4.2 Payment Terms

• Payment is due at time of service completion
  
  

• We accept cash, check, and major credit cards

  
  

• Returned checks incur a $35 fee
  
  

• Past due accounts may be subject to collection and associated fees
  
  

4.3 Add-On Services Prices for add-on services are listed on our website and booking platform. BACP Club members receive 10% off all add-on services.

5. BACP Club Membership

5.1 Membership Benefits

• $20 monthly credit toward any cleaning service
  
  

• Enhanced recurring service discounts
  
  

• Free add-on service every 3rd clean
  
  

• 40% off quarterly Premium Deep Clean
  
  

• 10% off all add-on services
  
  

• Priority scheduling and team selection
  
  

• 6-month price lock
  
  

• Skip-a-month option (once per year)
  
  

• VIP text support

  
  

5.2 Membership Terms

• $39 monthly membership fee, billed automatically

  
  

• Monthly credits expire at end of billing cycle

  
  

• Cancel anytime with 30 days notice

  
  

• Membership benefits are non-transferable

6. Time-Based Service Model

6.1 Service Completion

• Services are booked in specific time blocks (2, 4, or 6 hours)

• Our teams work efficiently to complete tasks within booked time

  
  

• If additional time is needed, client will be contacted for approval before proceeding

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6.2 Checklist Priority

• Cleaners follow our standard checklist prioritizing highest-need areas

  
  

• If time constraints prevent full checklist completion, clients will be notified of uncompleted tasks

  
  

• Additional time may be purchased if needed

7. Cancellation and Rescheduling

7.1 Client Cancellations

• Cancellations made 48+ hours before service: No charge

  
  

• Cancellations made 24-48 hours before service is subjected to a $25 charge

  
  

• Cancellations made less than 24 hours before service is subjected to a $50 charge

  
  

• No-shows will be charged full service amount

  
  

7.2 BACP Cancellations

• We reserve the right to cancel services due to weather, safety concerns, or cleaner availability

  
  

• Clients will be notified as soon as possible and offered priority rescheduling

8. Access and Security

8.1 Property Access

• Clients must provide safe and clear access to areas being cleaned

  
  

• Clients are responsible for securing valuables and fragile items

  
  

• Pets must be secured during service

  
  

8.2 Keys and Entry Codes

• We can maintain keys/codes for regular clients in our secure system

  
  

• Lost key replacement is client's responsibility

9. Liability and Insurance

9.1 Insurance Coverage

• BACP maintains general liability insurance

  
  

• All cleaning professionals are bonded and insured

  
  

9.2 Damage Claims

• Any damage must be reported within 24 hours of service

  
  

• Claims must include photographic evidence

  
  

• BACP's liability is limited to repair or replacement of damaged items up to $500 per incident

  
  

9.3 Exclusions We are not responsible for:

• Pre-existing damage

  
  

• Damage to items not properly secured

  
  

• Damage due to manufacturer defects

  
  

• Natural wear and tear

10. Satisfaction Guarantee

10.1 Quality Assurance

• We guarantee satisfaction with our services

  
  

• Issues must be reported within 24 hours

  
  

• We will return to address specific concerns at no additional charge

  
  

10.2 Limitations

• Guarantee applies only to areas included in original service

  
  

• Does not cover unrealistic expectations or requests outside service scope

11. Health and Safety

11.1 COVID-19 Protocols

• Clients must inform us of any illness in the household

  
  

• Services may be postponed if active illness is present

  
  

• Our teams follow CDC guidelines for cleaning and safety

  
  

11.2 Supplies and Equipment

• We provide all necessary eco-friendly cleaning supplies

  
  

• Clients may request use of their own products

  
  

• We reserve the right to refuse use of products we deem unsafe

12. Privacy and Confidentiality

• We respect client privacy and maintain confidentiality

  
  

• Client information is never shared with third parties

• Our teams are trained in professional discretion

13. Independent Contractor Relationship

Our cleaning professionals may be independent contractors. BACP handles all scheduling, billing, and customer service while maintaining quality standards.

14. Dispute Resolution

14.1 Initial Resolution

• Disputes should first be addressed with our customer service team

  
  

• We aim to resolve all issues within 48 hours

  
  

14.2 Arbitration

• Unresolved disputes will be settled through binding arbitration

  
  

• Arbitration will be conducted in Harris County, Texas

15. Modifications to Terms

• We reserve the right to modify these terms at any time

  
  

• Clients will be notified of significant changes via email

  
  

• Continued use of services constitutes acceptance of modified terms

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law provisions.

17. Contact Information

Bay Area Cleaning Pros
Baytown, TX 77521
Phone: (281) 932-0616 / (281) 201-6112
Email: support@bayareacleaningpros.com
Website: www.bayareacleaningpros.com

18. Acknowledgment

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: August 3, 2025

Bay Area Cleaning Pros reserves the right to update these terms. Please review periodically for changes.