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BayAreaCleaningPros

Refund Policy

Bay Area Cleaning Pros

Effective Date: August 3, 2025

1. Our Commitment to Satisfaction

At Bay Area Cleaning Pros, we stand behind our work with a 100% satisfaction guarantee. This policy outlines how we handle refunds while protecting both our clients and our business from potential exploitation.

2. 24-Hour Satisfaction Window

2.1 Reporting Issues

All service concerns MUST be reported within 24 hours of service completion
Reports must be submitted via:
- Phone: (281) 932-0616
- Email: admin1@bayareacleaningpros.com
- Text: VIP line for BACP Club members
Include specific details about areas of concern and photographic evidence when applicable

2.2 Why 24 Hours?

Allows us to verify cleaning quality while conditions remain unchanged
Prevents claims for issues unrelated to our service
Enables prompt resolution while details are fresh

3. Resolution Process

3.1 First Step: Re-Clean Opportunity

Our preferred resolution is to return and address specific concerns at no charge
Re-clean must be scheduled within 72 hours of original service
Re-clean covers only the specific areas identified in the complaint

3.2 Inspection Rights

We reserve the right to inspect and photograph areas before re-cleaning
Management may accompany cleaning team for quality verification
Client or their representative should be present during re-clean

4. Refund Eligibility

4.1 Full Refunds May Be Issued When:

We fail to show up for scheduled service without notice
We cannot complete a re-clean within 72 hours due to our scheduling
Service was significantly incomplete (less than 75% of booked time utilized)
Documented damage occurred and we accept liability

4.2 Partial Refunds May Be Issued When:

Specific areas were missed despite being on the service checklist
Service quality falls below our standards in certain areas
Time constraints prevented completion of standard checklist items
Calculated based on percentage of unsatisfactory work

4.3 No Refunds Will Be Issued For:

Complaints reported after 24-hour window
Areas not included in the original service scope
Personal preference differences (e.g., "doesn't smell clean enough")
Pre-existing conditions noted during service
Client-caused re-soiling after service completion
Services where client refused our re-clean offer
Add-on services if the base service was satisfactory
Membership fees (see Section 7)

5. Refund Calculation Method

5.1 Partial Refund Formula:

Refund = (Unsatisfactory Areas ÷ Total Areas Cleaned) × Service Price
Minimum refund amount: $25
Maximum refund: Original service price minus $50 service minimum

5.2 Example: If 2 of 8 rooms were unsatisfactory in a $250 service:

Refund = (2 ÷ 8) × $250 = $62.50

6. Prevention of Refund Abuse

6.1 Client History Tracking

We maintain records of all refund requests
Clients with excessive refund requests (3+ in 6 months) may be:
- Required to pay in advance
- Subject to video/photo documentation of service
- Declined future service

6.2 Documentation Requirements

Before/after photos may be taken for all services
Clients requesting frequent refunds must allow full documentation
Refusal to allow documentation voids refund eligibility

6.3 Red Flag Indicators: We reserve the right to deny refunds when these patterns emerge:

Vague complaints without specific details
Refuses re-clean option repeatedly
Claims increase in severity after initial report
Complaints consistently arise only after payment is processed
Unable to provide evidence when requested

7. BACP Club Membership Refunds

7.1 Membership Fee Policy

Membership fees are non-refundable
Unused credits do not carry over or convert to refunds
Cancellation stops future charges but doesn't refund past payments

7.2 Exception:

If we fail to provide any service within a membership month, that month's fee may be refunded

8. Processing Timeline

8.1 Refund Approval:

Re-clean option: Immediate scheduling (within 72 hours)
Refund determination: Within 48 hours of complaint
Refund processing: 5-7 business days after approval

8.2 Refund Methods:

Original payment method when possible
Check mailed to service address if original method unavailable
No cash refunds

9. Damage Claims

9.1 Separate from Refund Policy

Property damage claims are handled under our insurance
Must be reported within 24 hours with photographic evidence
May require insurance adjuster inspection
Not considered a "refund" but an insurance claim

10. Special Circumstances

10.1 First-Time Client Protection

First-time clients receive extra consideration for satisfaction issues
More flexible re-clean scheduling options
Management personally handles all first-time client concerns

10.2 Long-Term Client Appreciation

Clients with 12+ months of service history receive expedited resolution
Minor issues may be credited to future services vs. refunds

11. Dispute Resolution

11.1 Internal Review

Clients may request management review of refund denials
Submit written request within 5 days of denial
Final determination made within 72 hours

11.2 External Resolution

Unresolved disputes subject to arbitration per Terms of Service
Chargeback attempts without following this policy may result in:
- Service termination
- Collection proceedings
- Reporting to credit agencies

12. Policy Acknowledgment

By booking our services, clients acknowledge:

Understanding and accepting this refund policy
Responsibility to report issues within 24 hours
Agreement to allow re-clean attempts before refund consideration
Understanding that repeated refund requests may result in service termination

13. Contact Information

For Refund Requests: Bay Area Cleaning Pros
Phone: (281) 932-0616
Email: admin1@bayareacleaningpros.com
Please reference your service date and invoice number

This policy balances our commitment to customer satisfaction with protection against refund abuse. We believe in making things right while maintaining a sustainable business model that allows us to serve our community with quality cleaning services.

Last Updated: August 3, 2025

Bay Area Cleaning Pros

Effective Date: August 3, 2025

1. Agreement to Terms

By booking services with Bay Area Cleaning Pros ("BACP," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, please do not use our services.

2. Services Provided

Bay Area Cleaning Pros provides professional residential cleaning services in Baytown, Texas and surrounding areas (La Porte, Deer Park, Pasadena, Highlands). Our services include:

Maintenance Clean (2 hours): $250
Complete Clean (4 hours): $420
Premium Deep Clean (6 hours): $600

3. Booking and Scheduling

3.1 Minimum Booking

Minimum service is 2 hours with 2 cleaners
First-time clients typically require Complete Clean (4 hours) or Premium Deep Clean (6 hours)

3.2 Scheduling

Services must be booked at least 48 hours in advance
BACP Club members receive priority scheduling access
Specific cleaning teams may be requested by BACP Club members but cannot be guaranteed

3.3 Service Areas

Standard service area includes Baytown and immediate surrounding areas
Locations beyond 15 miles from Baytown incur a $15 travel fee

4. Pricing and Payment

4.1 Service Rates

All prices are subject to change with 30 days notice

BACP Club members receive 6-month price protection from enrollment date
Recurring service discounts apply to regular bookings:
- Weekly: 10% off (15% for BACP Club members)
- Bi-Weekly: 7% off (12% for BACP Club members)
- Monthly: 5% off (10% for BACP Club members)

4.2 Payment Terms

Payment is due at time of service completion
We accept cash, check, and major credit cards
Returned checks incur a $35 fee
Past due accounts may be subject to collection and associated fees

4.3 Add-On Services Prices for add-on services are listed on our website and booking platform. BACP Club members receive 10% off all add-on services.

5. BACP Club Membership

5.1 Membership Benefits

$20 monthly credit toward any cleaning service
Enhanced recurring service discounts
Free add-on service every 3rd clean
40% off quarterly Premium Deep Clean
10% off all add-on services
Priority scheduling and team selection
6-month price lock
Skip-a-month option (once per year)
VIP text support

5.2 Membership Terms

$39 monthly membership fee, billed automatically
Monthly credits expire at end of billing cycle
Cancel anytime with 30 days notice
Membership benefits are non-transferable

6. Time-Based Service Model

6.1 Service Completion

Services are booked in specific time blocks (2, 4, or 6 hours)

Our teams work efficiently to complete tasks within booked time
If additional time is needed, client will be contacted for approval before proceeding

6.2 Checklist Priority

Cleaners follow our standard checklist prioritizing highest-need areas
If time constraints prevent full checklist completion, clients will be notified of uncompleted tasks
Additional time may be purchased if needed

7. Cancellation and Rescheduling

7.1 Client Cancellations

Cancellations made 48+ hours before service: No charge
Cancellations made 24-48 hours before service is subjected to a $25 charge
Cancellations made less than 24 hours before service is subjected to a $50 charge
No-shows will be charged full service amount

7.2 BACP Cancellations

We reserve the right to cancel services due to weather, safety concerns, or cleaner availability
Clients will be notified as soon as possible and offered priority rescheduling

8. Access and Security

8.1 Property Access

Clients must provide safe and clear access to areas being cleaned
Clients are responsible for securing valuables and fragile items
Pets must be secured during service

8.2 Keys and Entry Codes

We can maintain keys/codes for regular clients in our secure system
Lost key replacement is client's responsibility

9. Liability and Insurance

9.1 Insurance Coverage

BACP maintains general liability insurance
All cleaning professionals are bonded and insured

9.2 Damage Claims

Any damage must be reported within 24 hours of service
Claims must include photographic evidence
BACP's liability is limited to repair or replacement of damaged items up to $500 per incident

9.3 Exclusions We are not responsible for:

Pre-existing damage
Damage to items not properly secured
Damage due to manufacturer defects
Natural wear and tear

10. Satisfaction Guarantee

10.1 Quality Assurance

We guarantee satisfaction with our services
Issues must be reported within 24 hours
We will return to address specific concerns at no additional charge

10.2 Limitations

Guarantee applies only to areas included in original service
Does not cover unrealistic expectations or requests outside service scope

11. Health and Safety

11.1 COVID-19 Protocols

Clients must inform us of any illness in the household
Services may be postponed if active illness is present
Our teams follow CDC guidelines for cleaning and safety

11.2 Supplies and Equipment

We provide all necessary eco-friendly cleaning supplies
Clients may request use of their own products
We reserve the right to refuse use of products we deem unsafe

12. Privacy and Confidentiality

We respect client privacy and maintain confidentiality
Client information is never shared with third parties
Our teams are trained in professional discretion

13. Independent Contractor Relationship

Our cleaning professionals may be independent contractors. BACP handles all scheduling, billing, and customer service while maintaining quality standards.

14. Dispute Resolution

14.1 Initial Resolution

Disputes should first be addressed with our customer service team
We aim to resolve all issues within 48 hours

14.2 Arbitration

Unresolved disputes will be settled through binding arbitration
Arbitration will be conducted in Harris County, Texas

15. Modifications to Terms

We reserve the right to modify these terms at any time
Clients will be notified of significant changes via email
Continued use of services constitutes acceptance of modified terms

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law provisions.

17. Contact Information

Bay Area Cleaning Pros
Baytown, TX 77521
Phone: (281) 932-0616 / (281) 201-6112
Email: support@bayareacleaningpros.com
Website: www.bayareacleaningpros.com

18. Acknowledgment

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: August 3, 2025

Bay Area Cleaning Pros reserves the right to update these terms. Please review periodically for changes.

Discuss Our Services Or Make An Appointment

Bay Area Cleaning Pros is proud to serve homes and businesses across the Bay with premium cleaning services rooted in trust, detail, and consistency. We don’t just clean—we care.

Make An Appointment

Discuss Our Services Or Make An Appointment

Bay Area Cleaning Pros is proud to serve homes and businesses across the Bay with premium cleaning services rooted in trust, detail, and consistency. We don’t just clean—we care.

Make An Appointment

Discuss Our Services Or Make An Appointment

Bay Area Cleaning Pros is proud to serve homes and businesses across the Bay with premium cleaning services rooted in trust, detail, and consistency. We don’t just clean—we care.